Frequently Asked Questions – and Answers
You have a question regarding your stay in our hotel at the lake Klopein? Here you can find your answer!
Where do I get the best rates for my room booking?
You will always get the best rates directly on our hotel website. Our website gives you the choice to book your room online or to request a non-binding offer via email.
I have a special question regarding my booking, who can I contact?
Please get in touch with our reservations team through our contact form, so that we can answer your question as quickly as possible. We are very happy to help!
I would like to cancel my booking, how do I proceed?
Please inform us about your cancellation in writing through our contact form. We can only accept cancellations in writing and your message should also state your booking number!
Our cancellation terms are according to the Austrian Hotel Regulations (Österreichisches Hotelreglement) and are as follows:
We will then take care of your booking cancellation – and are hoping to welcome you in our Hotel the next time!
How can I change my booking/reservation?
Please contact your reservations team through our contact form, so that we can take care of your requested change as quickly as possible. We know that we will have the right solution for you!
At what time can I check in?
Can I check in late at night?
Our reception is staffed until 10pm. If you would like to check in after 10pm, please tell us in advance so that we can arrange a smooth check-in for you. Thank you in advance!
What is the nearest airport to the hotel?
The Airport Klagenfurt can be reached in a 25-minute car journey from the hotel.
Other airports in the area are:
- Airport Graz (1hr 15min)
- Airport Ljubljana (1hr 30 min)
- Airport Salzburg (2hrs 30 min)
Which train station is the nearest to the hotel?
What is the best way to get from the airport to the hotel?
For a taxi journey from the train station or airport to the hotel, we recommend the limousine service Carinthia Transfers.
When do I need to check-out?
We kindly ask you to vacate your room until 11am on the day of your departure.
If you would like to spend the entire day of your departure at our hotel, please contact the reception (internal telephone number 5) or get in touch with us through our contact form to enquiry about and book a late check-out.
What is the best way to get from the hotel to the airport?
For a taxi journey from the hotel to the train station or airport, we recommend the limousine service Carinthia Transfers.
What does the half board arrangement include?
When can I have my breakfast?
Is the breakfast included in the room rate?
When can I have my lunch?
When does dinner start/finish?
When do I have to pay for my drinks in the restaurant?
Whenever you order anything in our restaurant, hotel bar or beach café, you can conveniently choose to add the order to your room bill. The room bill is usually paid at check-out at the reception. You will find the receipts of your additional consumptions at the reception on a daily basis. Please check your receipts, as we cannot accept any reclamations more than a day after the consumption.
Which table is reserved for me in the restaurant?
I have a certain food allergy, can I get suitable dishes?
Can I also get vegetarian, pescetarian, gluten-free, and lactose-free dishes?
Will I need to bring along my own towel?
Can I reserve my sunbed on the beach?
Do I need to pay to use a pedal boat, stand-up paddle boards, etc.?
Will my room have an air conditioning?
If your room is located in the “SeenSucht” building, it will be equipped with an air conditioning in the ceiling.
If your room is a Junior Suite or Family Suite located in the “West-End” building, "Haupthaus" building or "Stammhaus" building, it will have a fan air conditioning system.
Also our familiy appartmens "Ahornbaum" and "swimmingpool" are equipped with a fan air conditioning system.
All other rooms are not equipped with air conditioning.
In which building will my room be?
‘Haupthaus’ building: room types ‘Carmen’, ‘Tosca’ and ‘Aida’
‘Stammhaus’ building: room types ‘Daphne’, ‘Rigoletto’, ‘Rondine’ and ‘Single room’
‘West-End’ building: room types ‘Double room West‘, ‘Fidelio’, ‘Don Carlos’ and ‘Fledermaus’
‘SeenSucht’ building: room types ‘Casanova’, ‘Butterfly’, ‘Giovanni’ and ‘Othello’
Is there free Wi-Fi in the hotel?
Do you offer room service?
Which cardio and strength machines does the gym provide?
Which cardio and strength machines does the gym provide?
Are dogs allowed in the hotel?
Yes, dogs are also very welcome.
A dog is allowed in every room category, a cleaning fee of € 18 per day/ per pet will be charged.
Leashed, they may accompany you on the grounds and there is also a shaded area on the hotel beach to the far right, away from the pool and children's play area, where they can accompany you.
The pet is not allowed in the restaurant, on the restaurant terrace and in the wellness area. Walking your pet is only possible outside the hotel grounds.
If you would like to take your pet with you on holiday, please let us know at hotel@amerika-holzer.at or by calling +43 4239 2212.
Are dogs allowed in the hotel?
Yes, dogs are also very welcome.
A dog is allowed in every room category, a cleaning fee of € 18 per day/ per pet will be charged.
Leashed, they may accompany you on the grounds and there is also a shaded area on the hotel beach to the far right, away from the pool and children's play area, where they can accompany you.
The pet is not allowed in the restaurant, on the restaurant terrace and in the wellness area. Walking your pet is only possible outside the hotel grounds.
If you would like to take your pet with you on holiday, please let us know at hotel@amerika-holzer.at or by calling +43 4239 2212.